We accept returns within 7 days of delivery if the merchandise is in its original condition with tags and packaging attached. Shipping charges are non-refundable. We do not offer online exchanges - to make an exchange, return the original item for a refund and place a new order separately.
HOW TO RETURN AN ITEM:
To request a return, email firstname.lastname@example.org with your order number and the items you would like to return. We will provide a return address once your request is approved. The item must be in its original condition with tags attached and must not have been washed or used. bae candle™, LLC is not responsible for lost packages without proof of delivery. We will process returns immediately and credit the original purchase card. Please note that it may take some time for the refund to appear on your account, depending on your bank and/or credit card company.
All cancellation requests must be submitted within 24 hours of the initial purchase. While the product may not have shipped yet, the order and any pre-orders are processed in our system and we are unable to make any changes after this time period has passed. Please ensure that you carefully review your order before confirming it to avoid the need for cancellations.
Please direct all cancellation requests to email@example.com
If you have any questions regarding our return policy, please contact us at firstname.lastname@example.org